Transaction Review Claims

Instnt provides a continuous identity assurance solution enabling businesses to verify transactions from authorized account owners. The transaction review dashboard is automated to authenticate transactions and additional tailored information for transaction reviews. For more information on transaction review guide, see Transaction Review Guide.

Claims section allows you to view and review transaction issues for fraud committed by users. 

How to File a claim 

1. Sign in Instnt dashboard and Click Transactions to file a claim.
2. Under Transactions, find and Click the transaction to file a claim.
3. Click Claims in the Transaction Review Pane and follow the onscreen instructions to file a claim.
4. Click File a New Claim and follow the onscreen instructions to submit a claim. In the Action column, the claim status is pending until further review.

Edit a claim 

Once you file a claim, you can edit the details and provide additional attachments to support the claim. 

To edit a claim:

1. Sign in Instnt dashboard and Click Transactions to edit a filed claim. 
2. Under Transactions, find and Click the transaction to edit the claim.
3. Click Claims to edit claim details. Click Update Claim to submit the edit.